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Orders will be dispatched on the next working day of receiving an order.
Orders will not be dispatched or delivered on bank holidays. In these cases, orders will be dispatched on the next working day.
We are really sorry that you have not received your email. Here are some typical reasons for this:
Get in contact with our customer service team at info@pajoux.co.uk as soon as possible, and they can update this for you. When emailing, ensure to include your order number and the correct address so our team can change this for you. Please note, once an order has been dispatched, we are unable to change the shipping details.
I have a problem with the quality of my products
If your request is about quality or other concerns, please contact us at info@pajoux.co.uk
I received melted or damaged product
If you received a package with melted or damaged products, please contact us at info@pajoux.co.uk and provide the following information:
We will look into the issue right away.
Unfortunately, we cannot change your order after it has been completed and paid for.
We can cancel the order shortly after you placed it so that you can make a new order. Please contact our Customer Service Team at info@petfoodonline.com who will help you.
If you wish to cancel your order, please call our Customer Service: +447741 612505 or email us at info@petfoodonline.com.
Orders are usually dispatched from our warehouse on the next working day of receiving an order. Once dispatched, we cannot cancel the order, unfortunately.
Unfortunately, we do not offer a free return shipping label. If you need to return your product, please give us a call or email us at info@petfoodonline.com, and we will arrange it from our head office free of charge.
For standard delivery, it takes up to 1-2 working days to arrive for UK mainland.
It takes up to 2-5 working days to arrive for:
Shipping can take up to 5 working days. We appreciate your patience.
Please check your shipping confirmation email to find the tracking link for your package.
If you haven't received your order within 5 working days, please follow these steps:
Before you reach out to us, please make sure that there are no blank spaces before or after the code, or try to open our website in another browser. This usually fixes the issue.
If you’re still having issues, feel free to contact us at info@petfoodonline.
To claim your discount, simply go to your cart, type in your discount code in the field Enter discount code and click Apply. Then, your discount code will be applied to your order.
We are sorry that you have not received your order. Here are some checks that may help you in this situation:
If you still can’t locate your parcel, please contact us at info@petfoodonline.com, and we will be more than happy to help.
All of our couriers will try up to 3 delivery attempts before your order is returned back to us, and you will be refunded.
If a delivery attempt has been made and your parcel was not delivered, the driver will try again the next working day.
If this has not happened, please get in touch with us at info@petfoodonline.com, and we are happy to help.